Acceptable Use Policy

Clients may use Reach only for lawful business. This policy says what you may not host, publish, sell or send through Reach. It forms part of the Terms of Service. We may remove content or suspend an account that breaks it, with or without notice where there is legal or security risk.

1. Content you must not publish

You must not host, publish, send, link to or allow anyone else to publish content that:

• is unlawful where you or your customers are, or helps anyone break the law;
• is threatening, abusive, harassing, defamatory, obscene, pornographic, paedophilic, vulgar, hateful or invasive of privacy, or promotes discrimination or violence on grounds of race, religion, caste, belief, ethnicity, gender, sexual orientation, disability, health, political belief or nationality;
• harms minors in any way;
• infringes a patent, trademark, copyright, design, geographical indication, trade secret, right of publicity or any other right, including copied catalogues, images, logos or brand names you have no right to use;
• is fraudulent, false, misleading or inaccurate to your knowledge, including fake stores, fake reviews or testimonials, misleading prices and unsupported claims;
• impersonates another person, business, bank, government body or brand, or uses a look-alike page or domain;
• compares your goods with a competitor's in a way that misleads the public about standard, quality, quantity or composition, or that denigrates them;
• contains viruses, worms, logic bombs, malware, spyware, hacking tools or any code designed to disrupt, damage or gain unauthorised access;
• is spam, junk, unsolicited advertising, or bulk messages sent without the consent the law requires;
• contains another person's sensitive personal data without their express consent;
• breaches our Privacy Policy, or collects or uses personal data without a lawful basis;
• makes false health, financial or other claims that could cause harm.

2. Products and services you must not sell or advertise

• contraband, smuggled or illegally imported goods;
• counterfeit, pirated or stolen goods, or goods falsely presented as an authorised resale;
• narcotic drugs and psychotropic substances, prescription or recreational drugs, performance-enhancing drugs, and anything prohibited under the Narcotic Drugs and Psychotropic Substances Act, 1985;
• alcohol, tobacco, cigarettes, beedis, chewing tobacco and e-cigarettes;
• pharmaceuticals, medicines, medical devices and appliances, and products claiming to be miracle cures;
• sex determination kits, abortion services and other healthcare products prohibited by law;
• human organs, body parts, blood, bodily fluids, tissue or medical implants;
• human hormones, or substances claiming to alter them;
• erotic products, sex toys, pornography, obscene material in any form, and escort, prostitution or adult massage services;
• arms, ammunition, explosives, fireworks, air guns, imitation firearms, and knives, blades, swords, daggers and similar sharp weapons, other than ordinary kitchen and craft knives;
• live animals, including pets, and products made from protected species, ivory, reptile skins, and anything prohibited under the Wildlife (Protection) Act, 1972, or the Prevention of Cruelty to Animals (Pet Shop) Rules, 2018. Ordinary nursery plants, seeds and garden produce are allowed;
• hazardous chemicals, flammable liquids, industrial solvents, pesticides, poisons, infectious substances, radioactive materials and gas cylinders;
• cable descramblers, signal theft devices and night-vision or covert surveillance products;
• gambling, betting, lotteries and sweepstakes, where not licensed;
• cryptocurrency, mining equipment and related services;
• securities, insurance and mutual fund products, and other financial securities;
• user databases, forged certificates, and services for obtaining licences, ration cards, passports or other government documents;
• defective or recalled products;
• used cosmetics, undergarments and personal hygiene items;
• services promoting child labour, slavery or terrorism;
• incorrect maps or depictions of India's boundaries;
• anything else we consider unfit for Reach.

3. Needs our written approval first

Write to support@reach.bz before listing any of these, and be ready to show your registration and licences:

• food and beverages, which need FSSAI registration and correct labelling;
• cosmetics, ayurvedic, siddha, unani and homeopathy products, and nutraceuticals;
• refurbished or second-hand goods;
• tickets, passes and vouchers for events, travel or entertainment;
• regulated professional services, including medical practitioners, clinics, hospitals, advocates, chartered accountants, company secretaries and architects, where advertising rules apply to them;
• education, admissions and coaching services;
• dating, matrimonial and astrology services;
• surveillance and tracking products;
• official or government merchandise, uniforms and insignia;
• charity and fundraising.

Approval does not make us responsible for your compliance. You remain solely responsible for your licences and for the law that applies to you.

4. You must also

• hold and keep current every licence and registration your business needs, including GST and FSSAI, and show them where the law requires;
• give accurate business details, and keep your logins secure;
• connect only domain names you own or are authorised to use;
• not resell or share your account, except under our Partner Terms;
• not bypass plan limits, probe or test our systems, scrape or crawl the Service, or build a database from it;
• not use Reach as file storage, a backup service, a download or file-sharing site, or hosting for someone else;
• comply with the terms of any analytics, social media, advertising or messaging platform you connect.

5. Enforcement

We may remove content, remove a listing, disable forms or domains, restrict features, suspend an account for a period, or terminate it, at our sole discretion and without prior notice. We may keep records of the breach, notify the relevant authority, and act on valid court and government orders within the time the law sets. Fees already paid are not refunded where an account is ended for breach.

6. Reporting a breach

Email support@reach.bz with the page address, what is wrong and supporting evidence such as screenshots, plus your contact details. We may share the complaint with the Client so they can respond. We may also act against anyone who makes frivolous or bad-faith complaints.

Questions: support@reach.bz · Grievance Officer: Ms. Shalini, +91 98434 20001