Refund and Cancellation Policy

If you are not happy with Reach, email us within 7 days of payment and we will refund the Reach service fee. Domain, hosting, email, WhatsApp and email-credit charges are not refundable.

1. The 7-day refund

• Write to support@reach.bz from your registered email address within 7 days of the date of payment, with your account name and invoice number. You may also raise the request from your Reach dashboard.
• We confirm the request in writing and, once approved, refund the Reach service fee to the original payment method within 7 working days. Your bank or card network may take further days to show the credit.
• One refund per Client and per business. We may refuse a refund where the Service was misused, or where the account breached our Terms of Service, Acceptable Use Policy or Fair Usage Policy.

2. What is not refundable

These are bought from or paid to third parties, or are used up when provided, so they cannot be returned once purchased:

The 7-day refund covers only the Reach service fee, after deducting any of the charges above that you used or that we paid on your behalf.

3. Cancellation

You may cancel at any time by emailing support@reach.bz. To avoid being charged for the next period, a cancellation must reach us at least 48 hours before the next billing date. Cancellation stops future billing. After the 7-day refund period, fees already paid are not refunded, and the Service runs until the end of the paid period.

4. Upgrades and downgrades

You may upgrade at any time by paying the difference between your current plan and the new one. The upgrade applies from the date of payment and is not refundable except under clause 1. On cancellation or non-payment, the account moves to the lowest plan available or is closed, as the plan page states, and features above that plan stop working.

5. After cancellation or refund

Your website may be taken offline and your content deleted after a reasonable period, so please download your content first. Domains registered in your name remain yours, and we will help you point them elsewhere if you ask. Where a domain was bought by us on your behalf, it stops working when the plan ends, and we may reassign it after the period stated at purchase.

6. Payment disputes

Please contact us before raising a chargeback, so we can look into the problem. We may suspend an account while a chargeback is open.

7. Taxes

Where GST was charged on a refunded amount, we will issue the credit note the law requires.

8. Refunds to a Partner's customers

If you bought Reach through a partner or reseller, your contract for that purchase is with the partner, and any refund is governed by the partner's own policy. See the Partner Terms.

9. Contact

support@reach.bz · Grievance Officer: Ms. Shalini, +91 98434 20001